Terms of Service

Shipping and Delivery Policy

We deliver products Australia wide using Star Track Express. Shipping costs are influenced by the size and weight of the product and are a mean cost of Australia wide delivery points, exact shipping costs are shown in the product details and will be added to the order total before checkout. We charge a flat rate for each item to anywhere in Australia with the exception of Northern Territories and regional South Australia (Please contact us for a delivery quote to these areas). Shipping is calculated based on a mean cost of handling, size, weight across seven destinations Australia wide.


Orders are dispatched within 5 business days and shipping times are estimated at between 3-14 business days depending on your location within Australia.


Emporia Victoria ships goods Australia wide and internationally; however, at this time we can not accept international orders through our website, please contact us on +61 2 6684 2128 to enquire about an international order.

Customer Service Policy
Emporia Victoria is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.  

Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. 

Privacy Policy
Emporia Victoria is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Emporia Victoria uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Emporia Victoria only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.


We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 

Security Policy
When purchasing from Emporia Victoria your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support  john@emporiavictoria.com.au